Terms and Conditions

Pack Turtle Lay-Aways by Lay-Buy!

**Lay-Aways are available for in-stock merchandise only****Lay-Away orders are shipped once the balance is paid in full****Select LAY-BUY at Checkout****To pay your lay-away off early, you can access your accountHEREor feel free to call or email with your request.**Terms, Conditions, and Agreement: PUT IT ON LAY-BUY!

Lay-Buy Financial Solutions Pty Ltd trading as www.lay-buys.com has identified core principles we believe are integral and imperative for all Lay-Buy agreement deals transacted through our PUT IT ON LAY-BUY checkout payment option to be fair and reasonable per the Fair Trading Act 1999.

The following principles below therefore make up the Terms & Conditions for any Lay-Buy or Layby contract and related transactions entered into. This applies to all and any Lay-Buy or lay-by contract utilized by both Pack Turtle and consumer:

1. Record of Payment
   A record of payment transaction history will always be available for both Pack Turtle and the buyer, recording all amounts paid to date and the date and value of all future pending payments as per your agreed Lay-Buy policy.
2. Storage and Identification of Lay-Buy Products
   Products on Lay-Buy will be set aside and stored separately from other products. Products will be clearly identified as ‘Lay-Buy contract’ products by a number or some other identification.
3. Down Payment
   The buyer can select a down payment of 25% - 50% of the purchase as a first payment under the terms of all Lay-Buy deals.
4. Cancellation of Lay-Buy by Buyer
   The buyer may cancel their Lay-Buy agreement form at any time prior to the shipment of products by advising Pack Turtle by email or phone. There is a restock fee of 15% that will be deducted from the refund. 
5. Cancellation of Lay-Buy by Pack Turtle
   Pack Turtle under a Lay-Buy must not cancel it unless –
   a) The buyer breaches a term of the Lay-Buy; or
   b) Pack Turtle stops trading; or
   c) The products are no longer available
6. Cancellation on breach by Buyer
   If a buyer has breached a term of a Lay-Buy and Pack Turtle intends to cancel the Lay-Buy, before doing so Pack Turtle must –
   a) Give the buyer notice of Pack Turtle's intention to cancel the Lay-Buy; and
   b) Allow the buyer at least 14 days within which to rectify the breach; and
   c) The notice to be given has to be: I) in writing, sent to the buyer’s last known email address, or, if the buyer so agrees, orally; and
   II) must specify the breach of the Lay-Buy for which the Lay-Buy is being canceled; and
   III) must state the time within which the buyer must rectify the breach;
   IV) must state the matters listed below:
   * The purchase price of the products;
   * Any restock fee kept under the agreement; and
   * The total amount paid under the Lay-Buy;
   * Any amount owing to either the buyer or Pack Turtle under the terms of the Lay-Buy on the cancellation of the Lay-Buy. The Lay-Buy is canceled at the end of the period specified in the notice unless the buyer rectifies the breach before then or Pack Turtle agrees not to cancel it.
7. Cancellation where business closes
   If Pack Turtle under a Lay-Buy agreement proposes to stop trading before the agreement is completed, Pack Turtle must give notice of the proposal to the buyer and must either –
   (a) allow the buyer 7 days within which to complete the agreement.
   (b) cancel the Lay-Buy and refund the purchase in full.
8. Cancellation where products are not available
   If the products are no longer available, Pack Turtle must cancel the Lay-Buy and refund all monies to the buyer in full.
9. Effect of Cancellation by Buyer
   When a Lay-Buy is canceled by the buyer, Pack Turtle must refund all money paid within 7 days less the 15% restock fee.
10. Service Fees
    Pack Turtle shall not charge the customer any interest charges, membership fees, or service fees on any Lay-Buy sales transaction. Lay-Buy Financial Solutions Pty Ltd trading as https://www.lay-buys.com charges a once-off admin fee, with the amount displayed to customers at checkout. The buyer will pay this amount to Lay-Buys at checkout at the time of paying the down payment. This fee is an admin fee and is therefore not refundable.
11. Lay-Buy Reporting
    Pack Turtle shall have reporting in place for all Lay-Buy deals covering Down Payment made, Lay-Buy period, Frequency of payments required, Payment amount required per installment; and a full record of all payments made to date (amount and date on which made).
12. Delivery
    The seller will only fulfill the order and deliver the product(s) after receiving the final installment payment for all Lay-Buy orders.
13. MISCELLANEOUS
    14.1   This Agreement shall be binding upon, inure to the benefit of, and be enforceable by the representatives, successors, and assigns of the parties hereto.
    14.2   This Agreement may be amended only by a written instrument duly executed by all parties hereto.
    14.3   The parties hereby represent and warrant that each of them has full legal right, power and authority to enter into this Agreement and to carry out its obligations hereunder.
    14.4   This Agreement may be executed simultaneously in one or more counterparts, each of which shall be deemed an original but all of which together shall constitute one and the same instrument.
    14.5   Article headings contained herein are for reference purposes only and shall not in any way affect the meaning or interpretation of this Agreement.

Questions? Email us at help@packturtle.comCall us at 1-888-382-3967
Updated 08/17/2024

Pack Turtle Pre-Orders!

See all Pre-Orders HERE.

Pack Turtle offers easy pre-orders so you can reserve the newest releases before they come out or get back-ordered and custom-ordered items.This is how it works:

1. Pre-order products will be labeled as pre-orders and will have a pre-order option on the product page.
2. Most pre-orders are listed with shelf-condition packaging. This is because it is possible that we may receive items that have minor damage to the packaging during shipment. Pre-orders listed in shelf condition are guaranteed to arrive with their packaging in shelf condition or better, and the mint-condition pre-order items we receive will be shipped on a first-come, first-served basis. 
3. The estimated time of arrival/ship date will be shown as well in the product details. Arrival dates are estimates and are not guaranteed. 
4. Order the item as normal. We require full payment for all pre-orders.
5. Currently, the following payment methods are not available for Pre-Orders: Affirm, Lay-Buy, and Meta Pay.
6. Once the item arrives from the manufacturer, we will automatically ship the item and send you the tracking information.
7. The arrival dates are subject to change due to possible manufacturer delays. If your arrival date gets pushed back, we will email you. Note: Some items may not have an estimated arrival date and could show "TBA" (To Be Announced). Once we get an estimated arrival date from the manufacturer, we will update it on our site and notify you.
8. If you need to cancel, no problem! Just send us an email or give us a call any time before your item ships and we will refund you in full if your item is not a High-Dollar Special Order or a Custom Order Item. Special Order and Custom order items are subject to a 25% restock fee if you cancel or return them, the exception being if there is a problem with the item. These Items will have the restock fee noted in the product description.
9. In-stock items that are ordered along with pre-orders will ship with the pre-order when it comes out. If your order includes multiple pre-orders, the whole order will be shipped when the last pre-order comes in. Shipping costs are based on the weight of all of the items in your order, so they will all need to be shipped together. If you would like your in-stock items or specific pre-orders shipped without waiting for your later pre-orders to come in, please order your pre-order items separately. The exception is if the total of your in-stock items is enough for free shipping or if your individual pre-order items total enough for free shipping. We will then automatically ship out your in-stock items or your pre-order items as they come in. 
10. Note about shipping costs: We estimate the shipping cost for pre-orders since we do not have the weight and dimensions until we receive the item from the manufacturer. If we are able to ship for less than you paid, we will send a partial refund for the difference after we ship your pre-order.
11. Coupons and sales generally do not apply to pre-orders, but we may offer discounts or coupons specifically for pre-orders from time to time.

Questions? 

Email us at help@packturtle.com

Call us at 1-888-382-3967

** To change, delete, or request your information at packturtle.com, click HERE and submit your email. **

Packturtle.com will never sell your personal information, but we do use your shopping and browsing habits at packturtle.com for optimized and relevant advertising. This Privacy Policy describes how packturtle.com (the “Site” or “we”) collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site. If you would like to request that we delete or make a correction to your information from our system, feel free to submit a request HERE, email help@packturtle.com or call us at 1-888-382-3967 with your request and we will promptly remove your data and confirm removal via email. In addition, we have provided a cookie management button at the bottom of the website, where you can opt out of any cookies that are used to collect information about your shopping.

** To manage what cookies are used when you shop at packturtle.com, please click the cookie button at the bottom of the page or click the Preferences button on the pop-up banner. You can also use a browser ad-blocker** 

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Disclosure for a business purpose: shared with our processor Shopify and Google for optimized advertising through the Google network.

Order information

Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

Source of collection: collected from you.

Disclosure for a business purpose: shared with our processor Shopify.

Sharing Personal Information

We may share some of your personal information with certain service providers to help us provide our services and advertising and to fulfill our contracts with you. For example:

We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may share your personal information with our advertising partner Google through encrypted Pixel technology to match our customers to Google accounts. This allows Google to optimize the tracking of sales through Google advertisements.

Using Personal Information

We use your personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

 Cookies

** To manage what cookies are used when you shop at packturtle.com, please click the cookie button at the bottom of the page. You can also use a browser ad-blocker** 

A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance whether it’s their first time visiting or if they are a frequent visitor.

We use the following cookies to optimize your experience on our Site and to provide our services.

Cookies Necessary for the Functioning of the Store

NameFunction_abUsed in connection with access to admin._secure_session_idUsed in connection with navigation through a storefront.cartUsed in connection with shopping cart.cart_sigUsed in connection with checkout.cart_tsUsed in connection with checkout.checkout_tokenUsed in connection with checkout.secretUsed in connection with checkout.secure_customer_sigUsed in connection with customer login.storefront_digestUsed in connection with customer login._shopify_uUsed to facilitate updating customer account information.

Reporting and Analytics

NameFunction_tracking_consentTracking preferences._landing_pageTrack landing pages_orig_referrerTrack landing pages_sShopify analytics._shopify_fsShopify analytics._shopify_sShopify analytics._shopify_sa_pShopify analytics relating to marketing & referrals._shopify_sa_tShopify analytics relating to marketing & referrals._shopify_yShopify analytics._yShopify analytics.

The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. Most ad-blocking extensions and apps also allow you to manage cookies. Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners.

Browsing Activity

Some customer browsing behavior and activity are tracked and shared with social media partner Facebook, using Pixel tracking technology. This helps to optimize the shopping and advertising experience for the Facebook audiences.

Some customer browsing behavior and activity are tracked and shared with advertising partner, Google, through Google Analytics Advertising Features. These features, "Remarketing" and "Advertising Reporting" allows analytical data about site traffic to be collected and used to target advertising to specific customer audiences. What traffic data is collected, how it is collected, and ways to opt-out can be seen in this Google support article here.

Changes

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, please contact us by e-mail at help@packturtle.com.

Last updated: 05/21/2024

Cancellation Policy
Some items in our store may be offered to you as a pre-order or as a lay-away. This cancellation policy lays out how you can change or cancel these kinds of purchases. 

Lay-away

Purchasing with a lay-away option allows you to schedule monthly payments and the order is shipped once the balance is paid in full. These orders can be cancelled as normal, but there is a 15 % restock fee. If you need to make changes to a lay-away order, feel free to email Pack Turtle at help@packturtle.com or call at 1-888-382-3967. See our lay-away policy HERE.

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect a full payment, no payment, or a partial deposit at checkout, store your payment method, and then fulfill and charge the full or remaining payment when the pre-order is ready to ship. 
You can cancel a pre-order order that has not yet been fulfilled. If the order has been shipped, then you can't cancel the order, but you can request a return under our refund policy by logging into your account HERE. See our refund policy for more details on returns and refunds. Click HERE to see our Pre-Order terms and information.

We hope you are always satisfied with products purchased at packturtle.com and we are committed to your happiness! We understand if something may not be right with an order and we are always here to make it right. If you need to return an item to us, you have 30 days from receipt of your order to ship the item back for a refund or replacement (subject to product availability). 

To be eligible for a return, your item must be in the same condition that you received it, complete, unworn, or unused, with tags, and in its original sealed packaging (if applicable). 

To start a return, you can go to your account HERE or contact us at help@packturtle.com. There is also an account login at the top of the page next to the search bar. In your orders, you have the option to return items. There is also a note section where you can put in details or request an exchange for something else. If you email us, let us know your order number and the item you would like to return or exchange. We’ll send you instructions on how to return your item. If there is nothing wrong with your item and you just change your mind, you will be responsible for the return shipping cost and we can simply deduct it from your refund.

We will email you a return label that you can print. If you plan to provide the return shipping label yourself, please send it by trackable carriers and email the tracking number to us. Items sent back to us without first submitting a return through your account HERE or contacting us will not be accepted.

Damages and issues 

We inspect all shipments for accuracy and all items for damage prior to shipment. Please inspect your order upon reception and contact us or start a return in your account HERE if the item is defective, damaged, or if you receive the wrong item or the item is misrepresented in the ad in some way.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on worn clothing, products that have had the packaging opened, donations or gift cards. Some of our pre-order items are considered special orders and may have a cancellation or restock fee associated with them. This will be clearly shown in the product description.

Exchanges
Will would be happy to make an exchange for you instead of a refund if the item is in stock.

Refunds
We will notify you once we’ve received and inspected your return. Once approved, you’ll be automatically refunded on your original payment method. Refunds will include the original purchase price and tax minus the cost of your return shipping label. Return shipping costs are covered by Pack Turtle in the event there are damages or other issues as described in the "Damages and issues" section above. Please remember it can take some time for your bank or credit card company to process and post the refund.

Feel free to email us for questions regarding returns at help@packturtle.com. We are also available by phone at 1-888-382-3967.

Phone is available Mon-Fri 10-5 and Sat 10-1 EST. 

* Updated 07/15/2024 *

2024 Holiday Shipping Deadlines for the Contiguous U.S. (Lower 48 States)

Here are the recommended order by dates to ensure delivery before December 25th:

• USPS Ground Advantage: Dec 16th
• USPS Priority Mail: Dec 18th
• UPS Ground: Dec 14th
• FedEx: Dec 12th

2024 Holiday Shipping Deadlines for Alaska & Hawaii

• USPS Ground Advantage: Dec 14th
• Priority Mail: Dec 16th

2024 Holiday Shipping Deadline International: Dec 1st

*We recommend shipping earlier than the deadlines listed to avoid potential delays from weather conditions or unforeseen events. When ordering gifts for specific occasions, like Christmas, birthdays, etc., please understand that estimated delivery dates may change. A signature upon delivery may be required on high-dollar orders. Contact us for more information.*

For Pre-Orders, you will receive tracking information once your item comes in. If your estimated ship date changes, we will email you.

 ** We do our best to ship orders placed before 11AM EST the same day unless we need to contact you to verify information, which could delay shipment (excludes weekends and holidays). Order by 9AM Saturdays for same day shipping. Estimated delivery times will be different depending on your distance from Chesapeake, Virginia. Check the shipping options and delivery estimates at checkout after you input your address for the most accurate estimates. **

** Contact Us By Phone For Overnight or other Expedited Shipping Quotes. **

help@packturtle.com
1-888-382-3967
Phone Available 10-5 Mon-Fri, 10-1 Sat, EST

Shipping FAQs

1. Do you offer international shipping?

Yes! Some items are limited. Click HERE to see products that can only ship to the USA and HERE for USA and Canada only items. We ship to most countries. If your location is not listed, reach out to us by email. Once we verify that we are able to ship to your country without restrictions, we will add your country to our website and let you know by email when you can place your order. Shipping costs will include insurance for items requiring extra insurance coverage. Applicable, duties and taxes will be pre-paid with some services, but some services require duties and taxes be paid by the receiver upon delivery. Your responsibilities to pay duties and taxes are noted under your shipping options at the checkout screen (see the example picture below). Please note: there are no free shipping options for international orders at this time.

We verify all international orders, so watch for an email from us. We will verify what items you ordered and the shipping address. We do this to avoid problems and delays with your delivery. Make sure to check your SPAM and Promotions folders if you are using those in your email.

If you would like a shipping quote or have any any questions, feel free to email help@packturtle.com or give us a call at 1-888-382-3967 for assistance. Online chat is also available during business hours. 

2. How much does shipping cost? 

Costs will vary depending on the speed of service you choose and the weight of the package. There is a shipping estimator on the shopping cart page that will give all of the shipping costs available for your order and the estimated delivery time.

3. How long does shipping take?

Shipping times depend on the service you choose. USPS Priority Mail, for example may take 2-4 days depending on your location, but it is more costly than a standard shipping option, like Ground Advantage. The shipping calculator on the shopping cart page will give an estimate of the shipping time. Shipping times are estimates and are not guaranteed. If you would like overnight shipping or other guaranteed shipping service not seen in the shipping options offered at checkout, feel free to contact us for a shipping quote.

4. How long is your handling time?

Orders are generally shipped the same day or the next business day, but could take up to two business days. Handling time is included in your shipping delivery time estimate on the shopping cart page, so in most cases, you will receive your order before the estimated delivery date. 

** We rush orders during the holiday season, so the holidays may have faster handling times. Watch for updates at the top of the page during busy holiday times. **

5. Do you offer same day shipping?

We try our best to get orders that are placed before 11AM EST shipped the same day. For Saturdays, it is 9AM. At this time, we cannot guarantee same day shipping, however you can always contact us to request that we ship your order that day.

6. Can I change the shipping address after placing my order?

As long as the order has not shipped out, we can always change the shipping address. Be advised, there may be additional shipping cost or a partial refund if the shipping address is changed after your order has been placed. 

7. Do you ship on Saturday?

Yes, we do! There is one exception. We cannot ship Expedited services like 2nd Day or Next Day Air UPS shipments on Saturday.

8. How does local delivery work?

NOTE - Local delivery scheduling online only works through our desktop website. You can alternatively call or email us to schedule your delivery after placing your order through phone or tablet:

help@packturtle.com

1-888-382-3967

We deliver Monday - Saturday, 9AM - 4PM.

There is a $3 flat fee for local delivery, limited to a six mile radius of zip code 23325. If you order by 2 PM you can schedule to receive your delivery the same day if time slots are available. On your cart page, choose the Local Delivery option and choose a time slot to schedule the delivery. After you complete your order, you will receive updates on your delivery. We are providing no-contact delivery and will ring your doorbell and leave the package at your door and wait in our vehicle until you retrieve it. Please note, we cannot leave a package with no one to retrieve it. If you miss the delivery, we will contact you to reschedule. If you are not sure if you are within the delivery area, simply choose the local delivery option and your desired time slot. Once you put in your address and get to the checkout page, you will see the local delivery option among the other shipping options if you are close enough.

9. Do you offer local pick-up?

Do to accessibility restrictions, we do not currently offer order pick-up, but we are working to move to open a location where customers will be able to pick up their orders. 

Other info:

- We reuse and recycle shipping boxes whenever possible, so you may not always get a brand new box with the Pack Turtle stamp on it.

- Our packing peanuts are made from corn starch and are 100% biodegradable and environmentally safe.

- All of our other packing materials are recyclable. 

Updated: 06/10/2024

OVERVIEW
This website is operated by Pack Turtle and is intended for audiences at least 13 years of age. Throughout the site, the terms “we”, “us” and “our” refer to Pack Turtle. Pack Turtle offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. 

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pack Turtle, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pack Turtle and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United States.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at help@packturtle.com.