Shipping policy

For Pre-Orders, you will receive tracking information once your item comes in. If your estimated ship date changes, we will email you.

Estimated Arrival Dates are Subject to Change.

See all Pre-Ordering info HERE.

We do our best to ship orders placed before 11:00 AM EST Monday–Friday and 9:00 AM EST on Saturday the same day. While most orders are shipped promptly, same-day shipping may not always be possible due to factors such as order verification, holidays, severe weather, carrier disruptions, or higher-than-normal order volumes.

If we need to contact you to verify information related to your order, this may also delay shipment.

Delivery times vary depending on your distance from Chesapeake, Virginia. For the most accurate shipping options and estimated delivery dates, please enter your address during checkout.

Return to Sender Policy
Thank you for shopping with us! We strive to ensure that your order arrives safely and promptly. However, if an order is returned to us due to an insufficient address or any other issues with the shipping address provided, we are unable to refund the shipping cost.

Once an order is shipped and the carrier has scanned it, the shipping charges are non-refundable in the event it is returned to sender. This includes cases where the package is undeliverable or returned due to address errors, incorrect information, or refusal to accept delivery.

To avoid any issues with delivery, we recommend double-checking your shipping details at checkout. If you need to update your shipping address or have any concerns about your order, please contact us as soon as possible.

We appreciate your understanding and thank you for your business.

** Contact Us By Phone For Overnight or other Expedited Shipping Quotes. **

help@packturtle.com
1-888-382-3967
Phone Available 10-5 Mon-Fri, 10-1 Sat, EST


 Shipping FAQs

1. Do you offer international shipping?

  • Yes! Some items are limited. Click HERE to see products that can only ship to the USA and HERE for USA and Canada only items. We ship to most countries. If your location is not listed, reach out to us by email. Once we verify that we are able to ship to your country without restrictions, we will add your country to our website and let you know by email when you can place your order. Shipping costs will include insurance for items requiring extra insurance coverage. For all international orders, applicable import taxes, and customs duties are calculated and included in your shipping cost at checkout. Rates are noted under your shipping options at the checkout screen (see the example picture below). Please note: there are no free shipping options for international orders at this time.

  • We verify all international orders, so watch for an email from us. We will verify what items you ordered and the shipping address. We do this to avoid problems and delays with your delivery. Make sure to check your SPAM and Promotions folders if you are using those in your email.
  • If you would like a shipping quote or have any any questions, feel free to email help@packturtle.com or give us a call at 1-888-382-3967 for assistance.

2. How much does shipping cost? 

  • Costs will vary depending on the speed of service you choose and the weight of the package. There is a shipping estimator on the shopping cart page that will give all of the shipping costs available for your order and the estimated delivery time.

3. How long does shipping take?

  • Shipping times depend on the service you choose. USPS Priority Mail, for example may take 2-3 days depending on your location, but it is more costly than a standard shipping option, like First Class. The shipping calculator on the shopping cart page will give an estimate of the shipping time. If you would like overnight shipping or other shipping service not seen in the shipping options offered at checkout, feel free to contact us for a shipping quote and estimated delivery time.

4. How long is your handling time?

  • Orders are generally shipped the same day or the next business day, but could take up to two business days. Handling time is included in your shipping delivery time estimate on the shopping cart page, so in most cases, you will receive your order before the estimated delivery date. 
** We rush orders during the holiday season, so the holidays may have faster handling times. Watch for updates at the top of the page during busy holiday times. **

    5. Do you offer same day shipping?

    • We try our best to get orders that are placed before 11AM EST shipped the same day. For Saturdays, it is 9AM. At this time, we cannot guarantee same day shipping, however you can always contact us to request that we ship your order that day.

    6. Can I change the shipping address after placing my order?

    • No, once an order has been placed, we’re unable to change the shipping address.

    7. What if I need to make a change to the delivery while my order is in transit?

    • Once an order is in transit, we are unable to make delivery changes such as redirecting the package, placing it on hold, or requesting pickup at a carrier location. However, customers may be able to make these requests directly through the carrier using the tracking information provided.

    8. Do you ship on Saturday?

    • Yes, we do! There is one exception. We cannot ship Expedited services like 2nd Day or Next Day Air UPS shipments on Saturday.

    9. Do you offer local pick-up?

    • Due to accessibility restrictions, we do not currently offer order pick-up, but we are working to move to open a location where customers will be able to pick up their orders. 

    Other info:

    - We reuse and recycle shipping boxes whenever possible, so you may not always get a brand new box with the Pack Turtle stamp on it.

    - Our packing peanuts are made from corn starch and are 100% biodegradable and environmentally safe.

    - All of our other packing materials are recyclable. 

    Updated: 11/23/2025