Absolutely not! Only shop at packturtle.com. If you find a website that is using our name and is something other than .com, stay away. Those are not real websites and you can report them to Google HERE and Microsoft/BING HERE. Please report it to us as well at help@packturtle.com.

We currently only offer online ordering with shipping and local delivery (local delivery limited to a 6 mile radius). We are located in Chesapeake, Virginia USA. We are planning for a store location in the future!

Yes! We use the latest encryption technologies to keep your shopping and transactions safe.

Accounts are optional and you are free to purchase without one.

Make sure to check out the Discount Center and the Bargain Bin for all the current discounts. You can also use the product filters while shopping to show the products with Sales & Offers.

We appreciate our international customers and we ship all over the world. Some items are limited. Click HERE to see products that can only ship to the USA and HERE for USA and Canada only items. See your shipping estimate using the shipping calculator on each product page and at the Shopping Cart. If your location is not listed, contact us and we will see if we can ship to you.

See our Shipping Policy HERE for more info.

We want you to have the best shipping cost for your order so your shipping rates will be based on package weight and dimensions. Check the shipping calculator on each product page and at the Shopping Cart to see cost and delivery time estimates. Orders of at least $150 ship free to the lower 48 states in the USA. This excludes certain oversized items. Oversized items will show this on the product page.

See our Shipping Policy HERE for more info.

We generally use USPS and UPS and may offer other services depending on what is available at the time of your order. For international orders, we will also offer additional services depending on your location. Check the shipping calculator on each product page and at the Shopping Cart to see the current services offered to your location.

See our Shipping Policy HERE for more info.

Yes, we do! If you order before 11 AM EST Mon-Fri and 9 AM EST on Saturday, we will get it shipped that day. If we need to contact you to verify something with your order, it may delay shipping.

See our Shipping Policy HERE for more info.

If you need to return a product, feel free to use our self-service return center HERE

You can also email help@packturtle.com or call us at 1-888-382-3967 to start a return.

See our refund policy HERE.

All of our products are brand new and come directly from the manufacturer or an official distributor. We do not carry used products.

Absolutely! Feel free to reach out to help@packturtle.com or give us a call at 1-888-382-3967. We will be happy to see if we can get the product you are looking for.

We always aim to restock products that have sold out. We do prioritize more popular products, however.

If we have sold out of something you want to buy, feel free to sign up for restock alerts by clicking the "Notify me when available" button on the product page. This let's us know you are interested. You can also reach to us directly by phone or email and we will research the item you are looking for.

The more interest we get in an out of stock product, the sooner it will be back in stock.

If we remove a product from the website, that typically means, it is no longer available to restock.

Feel free to reach out with any questions about out-of-stock products:

Email: help@packturtle.com

Phone: 1-888-382-3967