Pre-Order Information

Pack Turtle Pre-Orders!
Pack Turtle offers easy pre-orders so you can reserve the newest releases before they come out or get back-ordered and custom-ordered items. This is how it works:

  1. Pre-order products will be labeled as pre-orders and will have a pre-order option on the product page.
  2. Most pre-orders are listed with shelf-condition packaging. This is because it is possible that we may receive items that have minor damage to the packaging during shipment. Pre-orders listed in shelf condition are guaranteed to arrive with their packaging in shelf condition or better, and the mint-condition pre-order items we receive will be shipped on a first-come, first-served basis. 
  3. The estimated time of arrival/ship date will be shown as well in the product details. Arrival dates are estimates and are not guaranteed.
  4. Order the item as normal. We require full payment for all pre-orders.
  5. Currently, the following payment methods are not available for Pre-Orders: Affirm, Lay-Buy, and Meta Pay.
  6. Once the item arrives from the manufacturer, we will automatically ship the item and send you the tracking information.
  7. The arrival dates are subject to change due to possible manufacturer delays. If your arrival date gets pushed back, we will email you. Note: Some items may not have an estimated arrival date and could show "TBA" (To Be Announced). Once we get an estimated arrival date from the manufacturer, we will update it on our site and notify you.
  8. If you need to cancel, no problem! Just send us an email or give us a call any time before your item ships and we will refund you in full if your item is not a High-Dollar Special Order or a Custom Order Item. Special Order and Custom order items are subject to a 25% restock fee if you cancel or return them, the exception being if there is a problem with the item. These Items will have the restock fee noted in the product description.
  9. In-stock items that are ordered along with pre-orders will ship with the pre-order when it comes out. If your order includes multiple pre-orders, the whole order will be shipped when the last pre-order comes in. Shipping costs are based on the weight of all of the items in your order, so they will all need to be shipped together. If you would like your in-stock items or specific pre-orders shipped without waiting for your later pre-orders to come in, please order your pre-order items separately. The exception is if the total of your in-stock items is enough for free shipping or if your individual pre-order items total enough for free shipping. We will then automatically ship out your in-stock items or your pre-order items as they come in. 
  10. Note about shipping costs: We estimate the shipping cost for pre-orders since we do not have the weight and dimensions until we receive the item from the manufacturer. If we are able to ship for less than you paid, we will send a partial refund for the difference after we ship your pre-order.
  11. Coupons and sales generally do not apply to pre-orders, but we may offer discounts or coupons specifically for pre-orders from time to time.

Questions?
 Email us at help@packturtle.com
Call us at 1-888-382-3967