Pre-Orders

You asked and we listened! Pack Turtle is now offering easy pre-orders so you can reserve the newest releases before they come out.

This is how it works:

1. Pre-order products will be labeled as pre-orders and will have a pre-order option on the product page.
2. The estimated time of arrival/ship date will be shown as well in the product details.
3. Order the item as normal. We require full payment for all pre-orders.
4. Currently, the following payment methods are not available for Pre-Orders: Affirm and Meta Pay.
5. Once the item arrives from the manufacturer, we will automatically ship the item and send you the tracking information.
6. The arrival dates are subject to change due to possible manufacturer delays. If your arrival date gets pushed back, we will email you. Note: Some items may not have an estimated arrival date and could show "TBA" (To Be Announced). Once we get an estimated arrival date from the manufacturer, we will update it on our site and notify you.
7. If you need to cancel, no problem! Just send us an email or give us a call any time before your item ships and we will refund you in full.
8. Note about shipping costs: We estimate the shipping cost for pre-orders since we do not have the weight and dimensions until we receive the item from the manufacturer. If we are able to ship for less than you paid, we will send a partial refund for the difference after we ship your pre-order.
9. Coupons and sales generally do not apply to pre-orders, but we may offer discounts or coupons specifically for pre-orders from time to time.

Questions? 

Email us at help@packturtle.com

Call us at 1-888-382-3967